Brock Family Music – 30-Day Return Policy

At Brock Family Music, we want you to be completely satisfied with your piano purchase. If you’re not happy with your instrument, we offer a 30-day return policy to ensure peace of mind.

Eligibility for Returns

  • Returns must be requested within 30 days of the purchase date.
  • The piano must be in the same condition as when purchased, with no additional damage, excessive wear, or modifications.
  • Original accessories, bench (if included), and documentation must be returned with the piano.
  • Proof of purchase (receipt or invoice) is required.

Non-Returnable Items

  • Pianos sold “as-is” or marked as final sale are not eligible for returns.
  • Custom-ordered or specially modified pianos cannot be returned.
  • Digital pianos and keyboards may be subject to additional restocking fees.

Return Process

  1. Contact Us – Call or visit Brock Family Music to initiate a return request.
  2. Inspection – A team member will inspect the piano to confirm its condition.
  3. Return Approval – Once approved, we will process your refund or store credit.

Refund Policy

  • Full Refund: If returned within 10 days in original condition, you will receive a full refund minus any delivery fees.
  • Partial Refund: Returns made between 11-30 days may be subject to a 10-20% restocking fee.
  • Store Credit Option: If you prefer, we can issue store credit for future purchases instead of a refund.

Delivery & Return Shipping

  • Customers are responsible for returning the piano to Brock Family Music.
  • If pickup is required, additional transportation fees may apply.

Exchange Option

  • You may choose to exchange your piano for another of equal or greater value within 30 days. Any price differences will be adjusted accordingly.

If you have any questions, feel free to contact us or visit our store. Thank you for choosing Brock Family Music!